If you own a Blackberry device and you like to play with things, like ringtones or wallpapers, or games, or if you develop software for Blackberry devices like I do then listen up! That’s right, put your ear next to your web browser and listen! There’s a new threat for computer hardware and it effects you Blackberry users. It’s the white screen of death and it manifests as an infinite rebooting sequence. It’s scary as all heck, especially if you’re about to release Beta and have 160 manhours of testing to complete in the next day and a half and a strict policy on company issued Blackberrys that mandate you are not allowed to crack open the casing and tickle the electrons on the circuit board. (I know, what a dumb policy, right?) Here’s the solution I found while frantically scouring the web. The short answer is to use the application loader to perform a device wipe. You have to connect while the thing is on the white screen I think. However I kinda don’t think it matters because my (BB) screen went dark right after I entered my password, leaving me wondering what in the world the application loader was actually connected to since the phone was obviously dead. I would never have figured this out in a million years. I was going about it all wrong. In my dumb brain I thought, “Why not hook up to the backup and restore console in the Desktop manager? Because I wanna restore my Blackberry, right? I’m not trying to load applications, I wanna remove everything and start from scratch!” Well for what it’s worth hook up to the Desktop Manager application loader to fix a constantly rebooting Blackberry.
(Oh and here’s the best part! Right after I finally got it to start the wipe sequence a coworker asked me a question causing me to rotate my chair clockwise while the USB cord was threaded through the armrest resulting in a catastrophy that ended with the yoinking of my device from the desktop hitting the floor, and disconnecting the cable. I’m not sure what this is going to do to the restore because it’s still restoring as I update this post but I’m sure its not a good thing to disconnect the USB cord on an OS restore to an already malfunctioning device. It can’t be much better to rebound said device off of the floor.)